The 2010 AEC Technologies Strategies Conference will feature many speakers and sessions on exciting topics for professionals in our industry. Learn about two special sessions that will focus on project management.

In previous columns (October 2009 and January 2010), we discussed four key steps behind the Software Error Reduction Plan, or SERP, and expanded upon the first two steps. This article focuses on part of the third step of the SERP process: Research and create written processes and procedures in your office for software usage (Processes).

How does your company promote your project management software? Take a cue from eBuilder?

Companies that survive periods of economic turmoil often share a defining characteristic: unwavering attentiveness to the needs of their clients. When, like today, times are tough in the AEC industry, owners or operators will need to refine their approaches, and if their software can’t pivot with them, a change will be made. But if the software provider has maintained an open and interested dialogue with their clients, they can anticipate the need, offer a solution, and cement a long-term relationship.